I. What kind ofExport Agent Servicescompany can be considered professional and reliable?

When selecting an export agent, it is essential to focus on three key dimensions:

• Qualification certification system
  • Customs AEO Advanced Certification Enterprise Qualification (2025 New Edition Certification Standards)
  • Membership of the International Federation of Freight Forwarders Associations (FIATA)
  • Qualification of enterprises listed in the Foreign Exchange Administration
• Industry service experience
  • The annual export volume of similar products should be no less than 50 orders.
  • The clearance success rate in the target market should be ≥98%.
  • Have experience in operating special supervision zones.
• Construction of Risk Control System
  • Equipped with international trade compliance specialists
  • Possess an emergency response handling mechanism.
  • Providing end-to-end visual tracking systems

2. What specific service steps are included in the full-process agency?

The standard service process can be divided into 7 stages:

• Pre - preparation Stage
  • Product Classification and Export Qualification Pre-review
  • Trade Terms and Settlement Methods Design
  • Analysis of Technical Trade Measures in Target Countries
• Execution and operation stage
  • Document Preparation and Compliance Review (Including the 2025 New Version Rules of Origin)
  • Transportation Plan Optimization and Space Guarantee
  • Intelligent Customs Declaration and Exception Handling
• Follow-up management phase
  • Tax RebatesFull-process hosting
  • Trade data archiving and compliance audit
  • Supply chain financial support services

III. How should the composition of agency service fees be considered reasonable?

The 2025 industry standard fees include:

• Basic service fee(0.8%-1.2% of the cargo value)
• Special service fee
  • Special document certification: USD80-150/copy
  • Express customs clearance service: starting from USD200 per bill.
  • Technical Trade Measures Response: Starting from USD500
• Risk avoidance fee
  • Transportation Insurance Agency Fee: 0.15% of the insured amount
  • Foreign exchange hedging tool service fee: 0.3% of the contract amount

Hidden fees to be wary of include: destination port storage cost transfer, exchange rate conversion differentials, and unnecessary testing and certification.

IV. How to Prevent the Risk of Cargo Damage in Cross-Border Transportation?

Professional agents should provide triple guarantees:

• Packaging Standard System: Develop packaging solutions in accordance with UN transport regulations
• Transportation Monitoring System:
  • Temperature and humidity sensors for real-time monitoring (mandatory requirement for pharmaceutical products)
  • GPS Positioning and Tracking System
• Insurance coverage system:
  • Maritime transport: Institute Cargo Clauses A
  • Air freight: IATA Recommended Practices

5. How should an agency company respond when encountering customs inspection?

The standardized handling process for professional agents includes:

• Pre-prevention: The error rate of the HS Code review system is less than 0.5%.
• In-process handling:
  • Submit the complete set of documentation within 2 hours.
  • Rapid Response Network of Local Customs Relations
• Post-improvement: Inspection Analysis Report and Process Optimization Recommendations

Case: In March 2025, an electromechanical enterprise exporting to Indonesia was selected for inspection. The agency company completed the inspection and release within 8 hours by submitting pre-recorded test reports and product conformity declarations.

6. How to ensure timeliness in the export tax rebate process?

High-quality agency tax refund management includes:

• Document pre-review mechanism: Complete the pre-audit of tax refund documents before the goods leave the country.
• Intelligent declaration system: Connecting to the Golden Tax Phase IV for automatic verification
• Capital turnover solutions: Tax Refund Advance Service (Fastest within 3 Business Days)

The average processing time for export tax rebates in 2025 has been reduced to 14 working days, while professional agents can expedite it to within 10 working days.

7. What should be noted when handling the export agency for special goods?

Special attention should be paid to the following specific categories:

• Dangerous goods: Provide a complete set of UN38.3 test reports.
• Food category: Real-time Update System for Target Country Access List
• High-value items: Arrange a dedicated transportation supervision plan
• Technologies subject to restrictions: Apply for the "Dual-Use Items Export License"

It is recommended to initiate the special cargo export filing procedure 60 days in advance to avoid delays in the shipping schedule.